The human in the right place

Our vision of the customer experience: a human, transparent and trustworthy relationship.
Published on
September 1, 2020

In this blog, we want to tell you more about our internal functioning, the tools and the way we use them on a daily basis. For example, a few days ago we explained how we work remotely. We would like to share with you our experiences, both good and bad, and today I would like to tell you about a bad experience. For me, customer experience is essential. I thought it was a given. I thought it was important for all companies to keep their customers happy. Some even go so far as to give their teams the title of Customer Happiness Managers. However, I discovered that this is not always the case. We recently wanted to test an online solution. We recently wanted to test an online solution. We were given a trial period, and after a few days of use, the tool did not prove satisfactory. The company then asked us to pay for this trial period, the equivalent of a one-year subscription, even if the solution did not suit us. For this company, a trial is like a promise of commitment, perhaps due to a lack of experience on our part. It is not a value we share. It's certainly not our vision of the customer experience.

Our priority: a human, transparent and trustworthy relationship.

We are a young company, we learn a lot, every day, and we are driven by values that we defend. Humanity and benevolence are among them.

For the moment, we don't communicate much about our values because I believe that they are built up over time.

We are not addicted to administration and murky contracts with long term commitments written in small print between two lines. Our priority is a human, transparent and trusting relationship, which may not be the most aggressive or effective strategy. But it is our vision. That's why we get up in the morning. We're happy to work this way, and that's fine. We're focused on building the easiest digital signage solution to use. Hundreds of companies trust us to communicate better, from fast-growing start-ups to Fortune 500 companies like Google, Veolia and Spendesk.

These customers are our priority, and we make sure they are satisfied with our solution and get the most value out of it. If you are reading this and have a digital signage project, try our solution. We think you'll enjoy the experience, and we'll be happy to show you the results of our work. We are at your side to accompany you, to answer your questions (in 1 minute 44 on average), and we help you to use our service at best.

If, after the test, you are not satisfied・e, you can change.

After all, we may not be the right solution for you. That happens sometimes, and that's okay. In any case, we will be happy to have shown you the result of our work and we sincerely hope that you will find the tool that suits you best.

We believe that we are the easiest digital signage solution to use. We believe that we are the easiest digital signage solution to use, but we are absolutely sure that we are also the most human solution, and for us, this is the most important thing.

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